Create pre-made answers in workflow builder and free up agents to focus on more complex or urgent requests.
Doria derives answers for employee questions from your knowledge base using NLP and machine learning.
No need to switch between apps - resolve support tickets seamlessly within Slack.
Auto-resolve repetitive tickets
Deliver smart answers using AI
Collaborate where everyone is
Empower your workforce
No need to switch. Focus on your request.
No more juggling between apps to manage your requests. Doria brings ticket management right to your Slack channels, making it the ultimate one-stop hub for all your support and task tracking needs. Say goodbye to the hassle of switching between apps and keep everything effortlessly organized in one ticketing tool.
Functionality you require, while keeping things simple.
No-code workflow builder
Our simple no-code workflow builder empowers you to create customised workflows with intuitive form-builder, actions and rules.
Statuses and priorities
Sign each ticket with a status and priority. Manage them effortlessly in Admin app.
Let your team members swiftly review, approve, or reject ticket submissions from their peers, all within the familiar and collaborative Slack.
See all ticketing data in your admin panel. Export in various formats for further use.
Conversational AI chatbot
Reduce agents' workload, boosting your employee support with GPT-based AI chatbot.
Let AI take care of your employees' requests.
With natural language processing and machine learning capabilities, our chatbot can understand the nuances of human language and provide personalized responses to each employee. If the answer does not fit - click "Create a ticket" and pass it to the agent.
Allow AI chatbot to derive answers from your knowledge base, creating dedicated libraries. By integrating your own wikis, the chatbot can be trained to understand the specific language and terminology used in your company, making it more accurate and personalized for your employees.
Libraries with your knowledge base
Add to Slack
Unlock the power of integrations
Easily integrate with your knowledge base software and deliver both articles and answers from them.